Cancellation Policy:
Cancellation Conditions:
22 - 30 days before arrival, a cancellation fee of 30% of your deposit applies
21 - 8 days before arrival, a cancellation fee of 50 % of your booking value applies
0 - 7 days before arrival, a cancellation fee of 100% of your booking value applies
We can only accept number of occupants according to your original booking. If not
adhered to we reserve the right to cancel your booking . A cancellation fee becomes
applicable.
Other terms and conditions:
Arrival and Departure:
On day of arrival, the rooms are available from 2 pm.
Please inform us of you arrival after 5 pm to guarantee your room.
On day of departure, we ask you to vacate the room at 10 am.
All Credit Card Transactions are processed on a secure server!!!
Reservation/Pre-Payment:
From December, 20th until January 15th we will only accept reservations for at least
3 days.
The balance to be paid after arrival at our guesthouse.
Currency:
We accept cash (South African Rand), bank deposit, electronic transfer and credit
cards . (Master, Visa, Amex) In case of transmission of your credit card details
for deposit you accept the deduction of the deposit against your credit card to secure
the booking automatically if no other agreement was made in writing. If your submitted
Credit Card details are not valid or the bank denied to process the transfer of the
deposit, your reservation will be cancelled from our online booking system to free
the rooms for other clients.
Unfortunately we cannot accept Traveller Cheques or Cheques.
If you choose bank deposit please send us the proof of payment in between 12 hours
to secure your booking.
General Conditions:
We do not accept pets and ask for your understanding.
All rooms are non-smoking rooms. Smoking only outside of the building or in special
allocated areas.
As regards the tariffs and conditions specified above, we reserve the right to changes
at any time.